At ‘The Business Support Factory’ we take your privacy seriously. We are committed to presevering the privacy of all our customers to our website http://www.tbsf.com.au.

Please read the following privacy policy to understand how we use, manage and protect the information that you provide to us.

INFORMATION THAT WE COLLECT FROM YOU

When you are acquiring or have acquired a services from ‘The Business Support Factory’, we will collect and keep your personal information for the purpose of:

– Providing a relevant service to you

– Managing and administering a service for you

You may be asked to provide certain information about yourself including your name, postal address, other contact details and any other information that we consider necessary.

This may happen when you fill out a service application/administrative form, contact us form or provide personal information via telephone.
USE OF YOUR INFORMATION

Your information will enable us to provide you with a service you have requested. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other services which we offer which may be of interest and benefit to you. If you change your mind about being contacted in the future, please let us know.
DISCLOSURE OF YOUR INFORMATION

Unless required to do so by law (requested by an Australian Court), we will NEVER share, sell or distribute any of the information you provide to us without your consent.
COOKIES

Cookies are small amounts of information which we may store on your computer.

Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site. If you do not wish to receive cookies in the future, please let us know using our ‘Contact Us’ form.

SECURITY AND DATA RETENTION

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.
CHANGES TO OUR PRIVACY POLICY

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.
CONTACT

All comments, queries and requests relating to our use of your information are welcomed and should be addressed using our ‘Contact Us’ form.

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